Improved operational management of employees, their time and attendance
Improved operational management of employees, their time and attendance
Increased employee productivity including on-phone productivity, agent-scheduling productivity and management efficiency
Lower operating costs including overtime costs, functional training costs, telecom costs.
Increased revenue growth resulting from higher customer satisfaction and reduced attrition, and increased point-of-sale revenue created by improved service level management
Our workforce optimization solutions help to ensure that the right skills are in the right place at the right time, to deliver the highest standard of customer experience at the lowest cost.
Forecast work volumes based on historical trends, so you can schedule your employees and monitor their activities in real time.
Define and deploy competency frameworks for all levels in the workforce. This will ensure appropriate upgrading of skills and promotions of employees.
Voice recording technology and coaching modules offer a framework to monitor interactions and ensure a consistent customer experience.
Measures the performance of employees against key performance indicators in real time.
Our Trusted Customers
Block 10 Ubi Crescent
Unit 02-70, Lobby D Ubi Techpark
Singapore 408564
Tel : +65 6227 1149
Fax : +65 6223 2924
Hong Kong: +65 6227 1149
USA: +65 6227 1149
UK: +65 6227 1149
Australia: +65 6227 1149
Mexico: +65 6227 1149