Interactive Voice Response (IVR) is a technology designed to help your business interact simultaneously with multiple callers, using an automated system to obtain information and feedback from these callers, and assist them in resolving their enquiries in turn. Callers may interact with an IVR system through touch-tone keypad selection, and such systems may also be configured with voice recognition so that callers may interact with it through voice input.
Lantone Systems offers a host of Interactive Voice Response (IVR) solutions pertaining to:
- Auto attendant functions – redirecting calls, providing preset responses, reception related work
- Disaster recovery
- Reminder systems
- Status updates and checks
To a great extent, IVR solutions can replace most to all work done by people at a much lower cost with add-on benefits. It is easily at least 200% more expensive to have a live agent handle a call than an IVR system. It typically costs US$1 or less for an IVR interaction versus US$5-US$7 for an agent.
Our IVR systems are suitable for handling applications that involves high call volumes, e.g. customer service enquiries and telephone banking, at lower costs while still maintaining favorable customer experiences. Our IVR systems are also essential for rerouting callers to call agents who are available or best suited to address their needs, and can come with various features that will greatly facilitate the communication between your business and your customers.